Shipping policy

At Bonbump, we understand that once you've placed your order, you're excited to receive it. We're committed to processing and shipping your order as quickly as possible while ensuring every item meets our quality standards.

Order Processing Times

Most orders are processed within 1 - 3 business days before being shipped from our warehouse.

During busy periods, including new product launches, promotional events, holidays, and peak shopping seasons, processing may take up to 5 business days.

Please note:

  • Processing time is separate from shipping transit time.

  • Estimated delivery dates displayed at checkout begin once your order has been shipped.

  • Orders placed on weekends or public holidays will begin processing on the next business day.

  • We are unable to expedite order processing once an order has been placed.

Once your order ships, you will receive a shipping confirmation email containing tracking information.

Shipping Timeframes

Delivery times vary depending on your location and selected shipping method.

Estimated delivery times are provided at checkout and in your shipping confirmation email.

Please note that delivery estimates are not guaranteed and may occasionally be affected by:

  • Carrier delays

  • Severe weather events

  • Public holidays

  • Customs processing (for international orders)

  • Other circumstances outside of Bonbump's control

While we work closely with our shipping partners, we cannot guarantee delivery dates once a parcel has been handed to the carrier.

Pre-Order Items

Certain products may be available for pre-order.

Pre-order items will clearly display an estimated shipping date on the product page before purchase.

Please note:

  • Payment is collected at the time the order is placed.

  • Estimated ship dates are subject to change.

  • If your order contains both pre-order and in-stock items, your entire order will be shipped together once the pre-order item becomes available.

To receive available items sooner, we recommend placing separate orders for pre-order and in-stock products.

Multiple Item Orders

If your order contains multiple items, we may ship them together or separately depending on product availability and warehouse logistics.

If multiple shipments are required, you will receive tracking information for each shipment.

No additional shipping charges will apply for split shipments initiated by Bonbump.

Updating Your Order

Because orders are processed quickly, we are generally unable to modify an order after it has been placed.

This includes:

  • Adding or removing items

  • Changing sizes or colours

  • Applying discount codes after purchase

  • Updating billing information

If you require additional items, please place a new order.

Order Cancellations

We begin processing orders shortly after they are placed.

For this reason, we cannot guarantee cancellation requests once an order has been submitted.

If you need assistance, please contact our customer support team as soon as possible and we will do our best to help.

Shipping Address Changes

Please carefully review your shipping address before completing checkout.

Once an order has been placed, we are generally unable to change the shipping address.

If your order has already shipped, you may need to contact the shipping carrier directly to request any available delivery updates or redirection services.

Bonbump is not responsible for delays, losses, or delivery issues resulting from an incorrect shipping address entered during checkout.

Tracking Your Order

Once your order has shipped, you will receive a tracking email containing your shipment details.

Tracking information may take up to 48 hours to become active after the shipping confirmation email is sent.

If you have not received your tracking information within a reasonable timeframe, please contact our support team.

Lost, Delayed, or Missing Parcels

If your parcel appears delayed or lost in transit, please contact us and we will assist in opening an investigation with the shipping carrier.

Please note that carrier investigations may take time to complete and resolution timeframes vary depending on the shipping provider.

International Shipping

International customers may be responsible for any customs duties, taxes, import fees, or other charges imposed by their local authorities.

These fees are not included in product prices or shipping charges unless otherwise stated.

Bonbump is not responsible for customs delays or additional import charges incurred after shipment.

Contact Us

If you have any questions about shipping or your order, please contact us at:

Email: bonbump.official@gmail.com

Our team is always happy to help.