Returns Refunds

To be eligible for a return, your item must be:

• Unworn, unused, and unwashed
• In its original condition
• Free from stains, marks, odour, pet hair, damage, or signs of wear
• Returned with the original product tag attached
• Returned with the Bonbump product bag included
• Returned with proof of purchase or order confirmation

Items that do not meet these conditions may not be eligible for a refund.

Full-price items are eligible for return if they meet our return conditions. Items purchased with a promotional discount code are still eligible for return, unless they are marked as Clearance, Final Sale, or Last Chance.

Items marked as Clearance, Final Sale, or Last Chance are not eligible for return, exchange, or refund unless the item is faulty, damaged, or incorrect. Please check the product page carefully before purchasing a clearance or final sale item.

To request a return, please contact us at:

Email: support@bonbumpofficial.com

Please include:

• Your order number
• The item you would like to return
• The reason for your return
• Photos of the item if requested by our team

Once your return request is reviewed, we will provide the next steps for sending your item back to us.

You may use the original outer shipping bag or a new shipping bag to return your item. Please make sure the product is placed securely inside the Bonbump product bag before putting it into the outer shipping bag.

The item must be protected during shipping. Bonbump is not responsible for returns that are lost, damaged, or returned in unsuitable packaging.

For change-of-mind returns, Bonbump provides a prepaid return shipping label for a flat $5 return shipping fee. This fee will be deducted from your refund once your return has been received, inspected, and approved by our warehouse team.

If your item is confirmed to be faulty, damaged, or incorrect, Bonbump will cover the return shipping cost and the $5 return shipping fee will not apply.

Bonbump is unable to process a return until the item has been received by our warehouse.

Once your return arrives at our warehouse, our team will inspect the item to confirm whether it meets our return conditions.

If your return is approved, your refund will be processed to your original payment method. If your return is not approved, we will contact you by email and explain the reason.

Approved refunds will be processed to the original payment method. Please allow from 5 to 10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

Processing times may vary depending on your bank or payment provider.

Original shipping fees are non-refundable, unless the return is due to a faulty, damaged, or incorrect item.

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery.

Please include:

• Your order number
• A clear photo of the issue
• A short description of the problem

We will review the issue and help arrange a suitable solution.

We cannot accept returns for items that are:

• Worn, washed, used, stained, or damaged
• Missing the original product tag
• Missing the Bonbump product bag
• Returned outside the return window.
• Returned without proof of purchase
• Marked as final sale, unless faulty.

At this stage, we recommend returning your item for a refund and placing a new order for your preferred size, colour, or style.

A return is only complete once the item has been received, inspected, and approved by our warehouse team. We will always email you once your return result has been confirmed.